Return & Refund Policy

Thank you for shopping with us at Cee'Lakeesh Boutique. We want you to be completely satisfied with your customized items. Please review our return and refund policy below:

1. Eligibility for Returns and Refunds

  • Customized items: Due to the unique nature of personalized products, we generally do not accept returns or offer refunds unless there is a manufacturing defect or an error on our part.
  • Non-customized items: For non-customized items, we accept returns within 30 days of the purchase date. The item must be unused, in its original packaging, and in resalable condition.

2. Process for Returns and Refunds To initiate a return or refund request, please follow these steps:

  • Contact our customer support within 7 days of receiving your order and provide detailed information about the issue.
  • Our customer support team will assess your request and provide you with further instructions.
  • If eligible, we may ask you to return the item to us in its original packaging.
  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • If approved, we will process the refund to your original method of payment within a reasonable timeframe.

3. Exchanges We do not offer direct exchanges. If you would like a different item, color, or size, please initiate a return as outlined above and place a new order for the desired item.

4. Shipping Costs Shipping costs for returns are the responsibility of the customer, unless the return is due to a manufacturing defect or an error on our part. In such cases, we will provide a prepaid shipping label.

5. Non-Refundable Items The following items are non-refundable:

  • Gift cards or vouchers
  • Sale or promotional items

6. Damaged or Defective Items If your item arrives damaged or defective, please contact our customer support immediately. We will work with you to resolve the issue and may provide a replacement or refund.

7. Canceling an Order If you need to cancel an order, please contact us as soon as possible. Cancellations are subject to approval and may not be possible if the customization process has already begun.

We strive to provide exceptional customer service and will do our best to address any concerns or issues you may have. If you have any further questions regarding our return and refund policy, please reach out to our customer support team for assistance.